Wangaratta Family History Society Inc. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by using our contact form
Making A Purchase
Making a purchase could not be easier. Just browse our our indexes, items for sale or membership options and follow the prompts. We use Paypal for online payments, you may of course prefer to pay for services or items using bank transfer, cheque or money order.
You may send your credit card information via phone, mail or via Paypal. Please do NOT send your credit card data via email. Email channels are generally regarded as unsafe. Mail sent from our website mailform is NOT encrypted and should be treated as such
Wangaratta Family History Society Inc. are happy to answer any questions you might have. Our telephone number is 03 5721 6830 and this line is open from 10:30 to 17:00 Monday to Friday.
Calls are charged at the rate applicable by your telephone service provider from wherever you are calling. We do not offer local rate or freephone telephone numbers.
We take complaints very seriously and thus if you have a complaint you are advised to contact us on 03 5721 6830 between 10:00 17:00 Monday to Friday in the first instance. All calls to this number are confidential and are not monitored by any electronic devices with exception to the answering service where calls are recorded. Your complaint will be dealt with immediately by telephone where a solution to the issue will be discussed with you.
In the case of email complaints your query will be dealt with within 5 (five) working days of receipt of that mail. We will keep you informed by email or by telephone if you have left a number while we investigate your complaint. We aim to resolve any complaint within 5 (five) working days.
Shipping And Handling
Post and packing is included in the order price on all orders where shipping is an advertised option. Items are shipped using Australia Post. A signature may be required. The majority of our communication with you will be via email.
We will normally send your research order to you within 4 weeks of receiving a processed payment.
If, for any reason you are not completely satisfied with the products you order from us we will gladly exchange them or give you your money back. The product should be in its original packaging. Contact our customer service department on: 03 5721 6830 within 7 days of receipt of the goods. The product must be returned to us in its original form. We will refund any monies within 30 days. Please call us prior to returning any goods. This does not affect your statutory rights.
If you need to reach us, please use the contact form to email us, alternatively, you can call 03 5721 6830. You can of course write to us at:
Wangaratta Family History Society Inc., PO Box 683, Wangaratta, Victoria 3676 Australia
Wangaratta Family History Society Inc. do not disclose your information to any third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
All data is collected lawfully and in accordance with "The Privacy Act 1988 - revised 12 March 2014" (Privacy Act).
We do not use your submitted information for any Marketing Purposes by us or any third party.
All data transmitted at the time of your order, or collected via email forms from you (the customer) by us (Wangaratta Family History Society Inc.) are used only for the processing of your order or answering questions you have made. Invoices are printed and saved in paper format for tax purposes only, in accordance with Australian Law. All other data is destroyed. We DO NOT save your details on any computer or any other electronic device for security purposes.
Intellectual Property Rights
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Wangaratta Family History Society Inc.. All rights of Wangaratta Family History Society Inc. in such Intellectual Property Rights are hereby reserved.
Whilst Wangaratta Family History Society Inc. has taken care in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Wangaratta Family History Society Inc. and/or the products and services of the same (or to third party products and services), are provided on an "as is" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Wangaratta Family History Society Inc. be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
Wangaratta Family History Society Inc. does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.
Wangaratta Family History Society Inc. does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Wangaratta Family History Society Inc.'s liability for death or personal injury resulting from Wangaratta Family History Society Inc.'s negligence.
This Web Site belongs to Wangaratta Family History Society Inc..
Changes to Terms and Records of Agreements
We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted. Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.Alterations
Wangaratta Family History Society Inc. reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.Applications for Products and Services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this Web Site are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.
The copyright in the material contained in this Web Site belongs to Wangaratta Family History Society Inc. or its licensed source. Any person may copy any part of this material, subject to the following conditions:
the material may not be used for commercial purposes
the copies must retain any copyrights or other intellectual property notices contained in the original material;
the productsand technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Wangaratta Family History Society Inc. or by other third parties (and no licence is granted in respect of those intellectual property rights)
images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).